Unique Custom Packaging intends to meet every expectation of yours concerning your custom packaging orders. Please read this refund policy carefully to understand when you can get a refund of the money you have paid us. This policy is a summary of our company’s key points:
Eligibility for Refund
As our products are tailored to your specifications, we do not generally offer refunds. If an order is proven to be faulty due to our manufacturing, we will replace it at no extra cost, for example, incorrect size or if there is any fault carried over from when it was printed. In this regard, should you still need your refund, then it will be done on a case-by-case basis.
If the reason for failure of a job is due to customer error (wrong design, etc.), it will be the responsibility of the customer to pay if they desire a re-print; otherwise, money. The issue is resolved after deducting set-up fees, shipping costs, or any other costs associated with sales.
In summary, we offer a return only when we are at fault; this is a manufacturer’s refund.
How to Request a Refund
If you feel your purchase qualifies:
- Please contact us within 3 working days of the delivery day and let us know the issue, your order number, a short description (optional), and photos or a video of the defect or damage.
- Wait for our return instructions on sending the item back (if necessary). The item is to be returned within 7 working days after contacting us with the paper confirmation and picture.
- We will also notify you of the approval or rejection of your refund after receiving and inspecting the merchandise.
Refund Processing
If the return is accepted, refunds will be processed and applied to your original payment method shortly after. Please be aware that you will not receive a refund for shipping costs, and if you paid return postage, we will charge it from your refund.
When Refunds Are Not Available
- If the item sent was the correct item in your approved specifications.
- Unless the problem is customer error (submitted an incorrect item or changed their mind about the product), and if the item is custom.
- If a request for a refund is not made within the time limit, or the product fails the inventory & condition check.
- Shipping for a normal order cannot be refunded.
Change of Mind
Since all orders are custom printed and made to order once your client places the order, refunds for “change of mind” are not possible after production has been launched. Rather, it is best to check proofs carefully before signing off on production.
Contact & Support
Contact us via call at +13074001915 or by email at david@uniquecustompackaging.com if you need more assistance with the refund policy.
Acceptance of This Policy
By placing an order through Unique Custom Packaging, you signify that you have read, understand, and agree to this refund policy.