LEGAL NOTICE
Welcome to Unique Custom Packaging! We appreciate your interest in our services. Before you proceed, please take a moment to carefully review the following Terms and Conditions, as they govern your access and use of our website. By using or accessing our site, you are agreeing to comply with these Terms and Conditions, along with any additional guidelines or rules posted in specific sections or services.
At Unique Custom Packaging, we reserve the right to make changes to our site and these Terms and Conditions at any time without prior notice. We recommend checking these Terms of Use each time you visit our site to stay informed of any updates.
COPYRIGHTS AND TRADEMARKS
As a user, you are responsible for incorporating content into your products, ensuring that it complies with copyrights, trademarks, and other intellectual property rights. Please refrain from including any text, image, design, trademark, service mark, or copyrighted work belonging to a third party without obtaining proper authorization from the owners. By placing an order on our site, you warrant that your products do not infringe upon the rights of any third party, including copyright, trademark, right of publicity or privacy. Moreover, your products should not libel or defame any third party, and you must have all necessary rights or permissions to incorporate third-party material.
When placing an order with Unique Custom Packaging, you confirm that you possess the required permissions, rights, and authority to place the order. By doing so, you authorize Unique Custom Packaging to produce the products on your behalf. We appreciate your cooperation in adhering to these terms and ensuring a smooth and lawful collaboration. If you have any questions or concerns, please don’t hesitate to contact us.
Customer Content Responsibility
As a valued customer of Unique Custom Packaging, it is crucial to recognize and accept your sole responsibility for utilizing content in conjunction with any other images, graphics, text, or materials incorporated into the products you create. It is imperative that you refrain from including any text, image, design, trademark, service mark, or copyrighted work of any third party in your products unless you have obtained appropriate authorizations from the respective owners. By placing an order on our site, you expressly warrant that your products do not infringe upon any third-party rights, including but not limited to copyright, trademark, right of publicity or privacy. Moreover, you ensure that your products will not libel or defame any third party, and you possess all the necessary rights or permissions to incorporate third-party material.
Customer Authorization
By placing an order on our platform, you confirm that you have the requisite permission, right, and authority to initiate the order. Additionally, you grant Unique Custom Packaging the authority to produce the products on your behalf.
Content Responsibility
All content, including information, data, text, photographs, graphics, and messages (collectively referred to as “Content”), is the sole responsibility of the individual producing such content. Consequently, you are accountable for all content you send, upload, post, or otherwise transmit via our website. Please ensure compliance with all local rules governing online conduct and acceptable content. Do not use the website to upload, post, or transmit any content that is indecent, unlawful, or infringes upon the intellectual property or proprietary rights of Unique Custom Packaging or any third party. Unique Custom Packaging disclaims control over customer-posted content and does not guarantee the accuracy, integrity, or quality of such content. Under no circumstances will Unique Custom Packaging be liable for offensive, indecent, or objectionable content exposure.
Account Security
You acknowledge your responsibility for safeguarding your password and controlling access to your registered account. You are accountable for all orders or actions conducted through your registered account. When you or an authorized user places a print item order using your password, you hereby grant Unique Custom Packaging a worldwide, royalty-free, non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the content on the website and the printed product for design storage or order processing.
Content Moderation
Recognizing the need for content moderation, Unique Custom Packaging and its designees retain the right, at their sole discretion, to remove any content violating the terms of service or deemed objectionable. Furthermore, Unique Custom Packaging may preserve and disclose content if required by law, or if such disclosure is necessary to comply with legal processes, enforce the terms of service, respond to claims of content rights violations by third parties, or protect the rights, property, or personal safety of Unique Custom Packaging, its users, and the public.
DESIGN FILES
Unique Custom Packaging will only provide design files at 72 DPI (low resolution). If you want higher resolution designed files, please get in touch with Support@UniqueCustomPackaging.com for a quote.
CUSTOMER SUBMITTED ARTWORK
All artwork, designs, and images must be provided in CMYK format and with a minimum resolution of 300 DPI. Unique Custom Packaging is not responsible for any color changes in conversions from RGB to CMYK color modes. Unique Custom Packaging is also not responsible for images printed as fuzzy, distorted or pixilated due to the customer-provided artwork.
PROOFING & MATCHING
All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to delivery dates and or production speed, and confirm that all of the customer requirements have been accurately noted.
Unique Custom Packaging is not liable for any specifications and requirements beyond what is noted in the final specification sheet. In addition, it is the responsibility of the customer to review the conclusive artwork proof, as proofreading is the customer’s responsibility. Due to the multiple ways files are prepared, unplanned changes can occur.
What is shown on the final proof represents what will be printed. Unique Custom Packaging highly recommends that the evidence be published at 100% to check actual position, spelling, and other design elements. Unique Custom Packaging will not be responsible for any design or spelling issues not identified by the customer and will be communicated to Unique Custom Packaging immediately.
The design file and job specifications will be forwarded to the production department and printed upon approval.
Unique Custom Packaging is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion and placement, but not color or density. Unique Custom Packaging will try to match the gradient density of each color in duo-tone.
Unique Custom Packaging is not liable for the final appearance of a duo-tone unless the customer orders a color match proof. In addition, the application of lamination may affect or change the appearance of the printed colors. Unique Custom Packaging is not liable for the final color appearance of a laminated product/s.
MATERIALS
Please note that the paper/card stock used for printing our products is not food grade. Any such requirement should be communicated in writing immediately. Please let us know before placing this order if you’ve any specific food grade requirements regarding paper stock.
THE CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL BEFORE THE PRINTING
Unique Custom Packaging is NOT LIABLE for errors in a printed product caused by any of the following:
- Graphics Orientation or Placement and Incorrect Font Usage
- Spelling, Grammatical and Punctuation Errors
- Wrong Die cuts, slits or Incorrect and Missing Folds
- Finished Product Size
COLOR ACCURACY AND HARDCOPY PROOFS
Unique Custom Packaging will reproduce color from submitted print-ready files as closely
as possible. However, Unique Custom Packaging cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, and neighboring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved. Please note that Unique Custom Packaging can only guarantee color reproduction for your print-ready files if you order a hardcopy proof for an additional charge. Please note that Unique Custom Packaging is not responsible for color variations between submitted print-ready images and the actual artwork or product they represent.
INDEMNITY
You agree that you shall indemnify and defend Unique Custom Packaging and all parties from whom Unique Custom Packaging has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to
(i) your breach of these Terms and Conditions or
(ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.
ORDER CANCELLATION
Unique Custom Packaging will cancel your order before printing/shipping. However, it cannot be revoked if your ordered item has been shipped. Orders may be cancelable during the various production stages, but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.
- Orders are placed online.
- Orders are reworked in our design department.
- Orders are sent to the press.
- Orders are collected by the shipping firm and shipped.
All orders are cancelable before stage 2. If an order is canceled in stage 1, you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges, and our design department fees. For orders canceled in stage 2, a minimum 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order, but we cannot guarantee order cancellation. However, if the order is still in stage 3 and the user wants to have it canceled, a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be canceled.
DESIGN ORDERS
Once an order has been placed successfully, No Refunds are issued for any design services orders.
RETURNS AND REFUNDS
As all orders are unique, All Sales Are Final. We will re-print the order if we verify that we made an error. No Refunds or Credits.
REPRINTS
The customer must notify Unique Custom Packaging within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. Unique Custom Packaging will not be responsible for any claims for defects, harm, or missing items that are not filed within 3 business days of the delivery date.
To receive replacement products, customers must return (at their own expense) at least 99% of the received product within 10 days of the initial order delivery date. No returns will be accepted without prior written authorization from Unique Custom Packaging.
All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including those orders returned for any reason. No Exceptions.
ORDER SHIPPING AND DELIVERY
Unique Custom Packaging offers the following production options when placing an order:
- STANDARD (Shipping Time NOT GUARANTEED):
- Free Ground Shipping within 48 contiguous states.
- Usually, Ships within 10 to 14 business days after final proof approval.
- Shipping time for Standard Service is not guaranteed.
- PRIORITY – Guaranteed to ship within 8 business days:
- Free Ground shipping is included within 48 contiguous states.
- Products will be shipped within 8 business days after final proof approval
- EXPRESS – Guaranteed to ship within 6 business days
- FREE Ground shipping included within 48 contiguous states.
- Products will be shipped within 6 business days after final proof approval
In all cases, final proof approval must be received by 11:00 AM EST; otherwise, one business day will be added to the shipping times.
Unique Custom Packaging will always act to print and ship orders in a timely manner. In no case shall Unique Custom Packaging be liable for any consequences or damages resulting from any delay in the production, shipping, or delivery of the ordered products.
All Unique Custom Packaging customers agree not to hold Unique Custom Packaging liable for delays in shipments caused by technical issues, weather conditions, shipping company delays, international customs issues, or any other circumstances beyond Unique Custom Packaging’s direct control. Unique Custom Packaging shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history.
Unique Custom Packaging will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction or technical problems may delay the printing or shipping processes. In case of delays in the printing or shipping processes, rush charges or expedited fees will be refunded or waived where applicable. Orders cannot be canceled due to delays in the printing or shipping processes.
All Unique Custom Packaging customers agree to pay all customs duties and fees on goods shipped to their respective locations. The customers are responsible for making arrangements to clear customs for shipments delivered outside the United States.
HOLIDAYS
Unique Custom Packaging observes the following holidays:
- New Year’s Day
- Day After New Year’s Day
- St. Patrick’s Day
- Good Friday
- Easter Monday
- Victoria Day / National Patriots’ Day
- Canada Day
- Labour Day
- Thanksgiving Day
- Christmas
- Boxing Day
Customers are responsible for inspecting all packages for any visible signs of damage or missing items (compared to the items listed on the enclosed packaging slips or invoices) before accepting delivery. In case of damage or missing items, the customers should notify Unique Custom Packaging and the delivery courier immediately. Unique Custom Packaging will not be responsible for any damage, or missing items claims not filed by the customer within 3 business days of order delivery. Unique Custom Packaging is not responsible for 3rd party shipping errors, omissions or damaged shipments.
Each ordered product is usually shipped with a few extra pieces free of charge. Seldom order shipment may have slightly fewer pieces than ordered. Printing trade standards allow for underages or overages of up to 5%. Therefore, if an exact quantity is needed, then it is suggested that customers should order 10% over the amount required.
Additional shipping and handling charges will be assessed for packages that must be reshipped because the customer made an error in submitting the proper shipping address.
DISCLAIMER OF WARRANTY
The Site And Its Content Are Provided “As Is” Without Warranty Of Any Kind, Either Expressed Or Implied, Including, But Not Limited To, Warranties Of Merchantability, Fitness For A Particular Purpose, Or Non-Infringement. You Acknowledge That The Site Operation May Not Be Uninterrupted Or Error-Free. References And Links To Products Or Services Of Independent Companies May Appear On The Site. These References And Links Are Provided “As Is” Without Warranty Of Any Kind, Either Expressed Or Implied.
LIMITATION OF LIABILITY
In No Event Shall Unique Custom Packaging Or Its Licensors, Suppliers, Or Vendors, Their Officers, Directors, Employees, Or Agents Be Liable For Any Special, Incidental, Indirect, Or Consequential Damages Of Any Kind, Or For Any Damages Whatsoever Resulting From Loss Of Use, Data, Or Profits, Whether Or Not
